TSAVO WELLNESS PTY LTD

Privacy Policy

Tsavo Lease Holdings Pty Ltd trading as Tsavo Wellness
ABN 22 646 656 555

Last updated: 21 August 2026

Tsavo Wellness respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Tsavo Wellness, including through our website, booking and membership systems, communications and services.

Information We May Collect

Depending on how you interact with us, we may collect information including:

  • your name, date of birth and contact details;
  • booking and appointment information;
  • membership and package information;
  • transaction and payment information;
  • communications between you and Tsavo Wellness;
  • preferences and information relevant to your experience with us;
  • health information that you choose to provide or that is reasonably required to assess suitability for particular services;
  • completed health profiles, waivers, consent forms and contraindication screening;
  • emergency contact information;
  • website and digital interaction information; and
  • marketing preferences.

Health and Sensitive Information

Some Tsavo Wellness services require us to collect health or other sensitive information to help assess whether a service may be appropriate for you.

Where required, we will seek your consent to collect this information.

Health information may include information about medical conditions, medications, pregnancy, previous procedures, injuries, allergies, contraindications or other matters relevant to the services you request.

Please provide accurate and current information and advise us if relevant information changes.

This Privacy Policy is not a substitute for the short privacy notice provided on the Tsavo Wellness Health Profile or other health and consent forms. Those notices provide additional information relevant to the collection of health and sensitive information at the point it is collected.

How We Collect Information

We may collect information when you:

  • create an account;
  • make a booking;
  • purchase a service, package, gift card or membership;
  • complete a health profile, waiver or consent form;
  • contact us by telephone, email, website, social media or in person;
  • subscribe to communications;
  • participate in promotions or surveys; or
  • otherwise interact with Tsavo Wellness.

We may also receive information through service providers that assist us in operating the business.

How We Use Your Information

We may use personal information to:

  • create and administer your client account;
  • process bookings, memberships and purchases;
  • provide and manage Tsavo Wellness services;
  • communicate with you regarding appointments and bookings;
  • assess service suitability and contraindications;
  • administer memberships, packages, credits, cancellations and payments;
  • provide customer service;
  • maintain appropriate business and client records;
  • improve our services and client experience;
  • send service information, updates and marketing communications where permitted;
  • comply with legal, regulatory, insurance and record-keeping obligations; and
  • protect our clients, staff and business.

Momence

Tsavo Wellness uses Momence as a booking, customer management, membership, payment and communications platform.

Personal information provided when you create an account, make a booking, purchase a membership or package, complete forms or otherwise interact with Tsavo Wellness through Momence may be processed and stored through Momence.

Momence handles information in accordance with its own privacy and security practices as well as its arrangements with Tsavo Wellness.

Mailchimp and Marketing Communications

Tsavo Wellness has used, and may continue to use, Mailchimp or other communications platforms to manage email marketing and customer communications.

Relevant contact information and marketing preferences may therefore be processed through these providers.

You may unsubscribe from marketing emails using the unsubscribe facility contained in the communication.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications reasonably necessary to administer your bookings, purchases or membership.

Payment Information

Payments may be processed through Momence and/or third-party payment processors.

Tsavo Wellness does not necessarily have access to your complete payment card details. Payment providers may securely store or tokenise payment information to facilitate transactions, recurring membership payments, authorised cancellation charges and other payments.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to organisations that assist us in operating Tsavo Wellness, including:

  • booking and customer-management providers;
  • payment processors;
  • email and communications providers;
  • website and technology providers;
  • professional advisers;
  • insurers;
  • contractors and service providers; and
  • government, regulatory or law-enforcement bodies where required or authorised by law.

We do not sell your personal information.

Overseas Processing and Storage

Some technology and service providers used by Tsavo Wellness may store or process information outside Australia.

This may include providers of booking, payment, communications, cloud-storage, website or other technology services.

Where we use such providers, personal information may be subject to the laws of the countries in which those providers operate or store information.

Website, Cookies and Analytics

Our website and associated technology may use cookies and similar technologies to operate the website, understand website usage, improve functionality and measure marketing effectiveness.

You may be able to restrict cookies through your browser settings, although doing so may affect some website functionality.

Security and Retention

Tsavo Wellness takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, insurance, accounting and record-keeping requirements.

When information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making certain changes.

Privacy Questions or Complaints

If you have a question or concern about how Tsavo Wellness handles your personal information, please contact us.

We will review privacy complaints and endeavour to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, practices or legal obligations.

The current version will be published on our website.

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